Joint Entrance Terms and Conditions

To be eligable for joint entrance price both customers must:

  • Enter and leave BGHS at the same time
  • Share one locker, if another locker is needed there will be additional charge of £11
  • Share responsibility for the behaviour of each other. This means that if one is asked to leave then both must leave
  • Have joint responsibility for the bill regardless of who ordered/booked on it.


  • Either party can gain access to the shared locker. BGHS will not accept responsibility for any loss or damage to property within that locker.
  • The locker key will be available to either party on request.
  • Joint entrance does not automatically entitle you to stay for Mixed Biological Gender evenings.
  • The word couple refers to two people regardless of gender.
  • Mixed biological gender evenings are designed to guarantee an equal ratio of biological men to women, irelevent of how they may identify.



This Privacy Policy details the approach that BGHS takes to the use of personal information from, and related to, our customers. We understand that privacy issues are extremely important to our customers and do not disclose any information to any third parties unless legally required to do so. We reserve the right to change this policy at any time and will post any revised details on this site.

Further details of this policy are listed below.

Cookies: We do not use cookies on our website.

Forum: The email address and IP address of all posts are recorded only to aid in enforcing the terms & conditions of the forum which has been agreed on registration. You agree that “Bristol Gardens Health Spa Forum” have the right to remove, edit, move or close any topic at any time should we see fit. As a user you agree to any information you have entered to being stored in a database. While this information will not be disclosed to any third party without your consent, neither “Bristol Gardens Health Spa” nor phpBB shall be held responsible for any hacking attempt that may lead to the data being compromised.

Links to other website: Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

At reception: When entering BGHS you will be asked to give a first name and initial of surname. This information is taken to identify you whilst in the building. For example: to confirm your locker key number and to confirm and identify who you are for security and to communicate with or contact you whilst in BGHS. This information is not available to third parties and is not kept by us for any longer than is necessary to comply with legal requirements regarding financial transactions.

Paying by card: Card Receipts and statements will display the name BGHS instead of Bristol Gardens Health Spa. BGHS complies with PCI DSS regulations. Your card details will not be passed on to 3rd parties unless legally required to do so.

Making Bookings: In order to book massage appointments prior to arrival in the building, you will need to leave a contact telephone number. This number will only be used to contact you, either to confirm your appointment or make you aware of any changes to the appointment that is necessary. This number is not kept on file unless an appointment is missed and we have not been informed within an hour of its start time. We may then use the number to build a record of customers that have failed to arrive in order to prevent advance bookings in the future. No information will be given to third parties unless legally required to do so.

Medical information: We may need to keep a record of any medical information that you have informed us about that could affect your visit to BGHS. This will be kept in confidence and only be used for the purpose of providing safer conditions for your visit. We are required to fill in an accident report for every incident that has resulted in medical attention needing to be received no matter how small. This report and any information given to us is kept in confidence and only disclosed if requested to do so by our insurance company or any parties working on their behalf or if legally required to do so.

Breaking The Rules: We reserve the right to retain any information necessary that we have collected from you to identify you in the future should you break any of our rules, particularly if this results in a ban. This will include details of your description and any visually identifying marks that we can note. This information will stay on record permanently within our company.

Recording equipment: We do not allow or use any visual or audio recording equipment in the building.




Whilst massage offers many positive benefits to the majority of people there are certain conditions that may make it unsafe for you to be massaged. Here at BGHS we respect your privacy and so do not keep individual records of our customers therefore it is vitally important you inform the masseuse prior to the commencement of the massage of any medical or physical conditions so they can assess the safety of the massage for you. If you are in any doubt about your condition please seek medical advice from a qualified doctor.

For your safety and comfort we need to know the following:

• Are you on any medication

• Do you have any medical or physical conditions or problems.

• Do you have any Heart or vascular conditions inc. pacemakers

• Have you recently had an operation

• If there is a possibility you are pregnant.

All the above requests are made in the aim of providing you with the best quality relaxation and treatment and we assure you all information will be treated with absolute confidentiality.

After your massage, we recommend you give yourself a few minutes to relax and rehydrate before continuing to use the other facilities. We also request that you shower thoroughly to remove any residual oil before entering any of our pools.


Please note: We do not offer a sexual massage. All BGHS masseuses will not tolerate any form of inappropriate behaviour physically or verbally. The BGHS management have given clear instructions that in the event of this happening the massage will be terminated and the masseuse will leave the room and inform a member of the BGHS team who will deal with the problem. No refunds will be given.





It is strictly prohibited to use cameras or any other form of recording equipment in this building. Anyone found with such equipment will be asked to leave the building immediately and be given a lifetime ban from BGHS. The equipment will also be confiscated and returned only after we are satisfied all contents relating to BGHS has been thoroughly deleted from its memory. We may need to use a specialist to clear any cards in a non recoverable way. Any costs involved in doing so will be payable before any equipment is returned. Be aware that any mobile phones with cameras on them will be treated the same way if the phone is found outside of the changing room area.

We reserve the right to see the contents of any bag or wash bag taken outside the locker area, should we have reason to believe it contains any prohibited items.


Rest Room Etiquette

The Rest Room area is for people to have personal space uninterrupted.

If you are not using a one of our rest rooms please make note of the following:

If the rooms are full please leave the area.

Do not wait in the corridor.

Do not chat in the corridor, please move to one of our lounges.

Do not knock on the rest room doors.

Do not try to get into a rest room that is occupied.

Do not talk through the doors to people inside.

Do not act with intimidating behaviour.

Respect other peoples personal space.

If you feel something is wrong please tell a member of staff.


If you are using one of our rest rooms:

Please feel free to use a bed wipe to maintain our standard of cleanliness.

Please close and lock the door of the room you are in.

Please keep all noise to a minimum.

Please feel free to use a room as long as you would like to.

If you have any problems please tell a member of staff.


Anyone not upholding our standards will be removed from this area by a member of staff and asked to leave the building.

BGHS operates a zero tolerance policy.




Bristol Gardens Health spa is a professionally run establishment that is fully compliant in all legislation pertaining to Health and Safety, Environmental Health, Fire Safety and Emergency Procedure Practices. All our water is externally sampled and tested within laboratory conditions and we are aware and proud as a company to comply with our legal obligation to create a “lawfully safe environment for the customer”.  BGHS is proud of its standard and its continuing record of excellence with various external testing facilities and Government bodies.

You must only enter Bristol Gardens Health Spa facilities if you are in complete agreement that you do so at your own risk. You must read all notifications and rules provided for you around the building and comply with them. You are responsible for maintaining your own welfare, health and safety through your own personal awareness whilst in BGHS.

If you disagree with any of the above declaration DO NOT enter Bristol Gardens Health Spa.

Thank you for your co–operation, we hope you enjoy your stay with us.



Sun Bed Guide


The following is a guide to skin types and recommended exposure as laid down by the manufacturers:-





Very fair/red hair. 

Extremely light skin with lots of freckles.

Tendency to burn, never tans.

No tan is likely to be achieved. Recommended not to use.


Fair haired.

Light skin, sometimes with freckles. Blue, green or grey eyes.

Burns easily but tans moderately after repeated exposure.


Dark blond to brown hair.

Fair to light brown skin no freckles. Grey or brown eyes.

Rarely burns and tans fairly easily.


Dark brown hair.

Light brown olive skin with no freckles.

Brown eyes.

Seldom burns and tans easily.